Refund policy
Digital keepsakes
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery begins, if you have asked for immediate delivery and agreed that you lose the right to cancel. At checkout you are asked to confirm this, because your certificate and star link are created and emailed straight away.
If you change your mind before your certificate has been sent, contact us and we'll refund you in full.
Printed gift boxes and framed certificates
These are made to your specification, with your chosen names, dates and message, so the 14-day right to cancel does not apply. Contact us within an hour of ordering if you spot a mistake and we'll do our best to correct it before it is printed.
If something is wrong
Your rights under the Consumer Rights Act 2015 are not affected. If your certificate contains an error we made, your item arrives damaged, or it doesn't arrive, email hello@starofmine.co.uk with your register number (it starts SOM-). We'll fix it, reprint and resend it, or refund you, at no cost to you. For damaged items, a photo helps us sort it out quickly.
How refunds are paid
Refunds go back to your original payment method within 14 days of us agreeing them. Your bank may take a few more days to show it.
Contact
[LEGAL NAME — e.g. Jane Smith trading as Star Of Mine, or Star Of Mine Ltd], [REGISTERED / TRADING ADDRESS IN THE UK]. Email hello@starofmine.co.uk.